Terms and Conditions
About Terms and Conditions
Your Contractual Obligations
Booking Your Trip
Your trip booking is made with UNITED TRAINS OF WESTERN CRETE SA (also known as THE LITTLE FUN TRAIN), located in Agia Marina, Chania. Contact us at +30-2821060817 or via email at [email protected]. A reservation is considered valid only when the agreed-upon price, i.e., the ticket price, is fully paid, unless specified otherwise. By paying for the tickets and signing the Relevant Agreement, you acknowledge having read and unconditionally agreed to the General Conditions. These General Terms and Conditions are an integral part of the Contract between you and TRAIN ASSOCIATION OF WESTERN CRETE SA. You are obliged to compensate TRAIN UNION OF WESTERN CRETE SA for any cost increases resulting from unforeseen hikes in fuel prices or other energy sources, fees, taxes, or charges on travel services imposed by third parties not directly involved in the package, including tourist taxes.
Payment of Your Tour
Reservation confirmation occurs upon full payment of the tour price, unless stated otherwise. Failure to pay the total tour price precludes the finalization and confirmation of your tour booking.
Cancellation of Initial Booking (Cancellation Policy)
You may cancel your reservation up to 24 hours before the start of your pre-booked and pre-paid tour. To validate your cancellation, it must be communicated in writing to [email protected] or [email protected] no later than 24 hours before the tour’s commencement. A refund will be issued under these conditions. If cancellation occurs less than 24 hours before the tour begins, no refund is possible.
Transfer of Reservation
Transferring a booking to another date or person for the same tour is possible only after consulting with THE LITTLE FUN TRAIN to ensure feasibility. Notification to THE LITTLE FUN TRAIN must be made no later than 24 hours before each tour’s start. Both the original and new booking parties are jointly and severally liable for any additional charges arising from the transfer. The organizer will inform the original booking party of the actual transfer cost.
Cancellation During the Trip
If a traveler opts to cancel their tour mid-journey, they are not entitled to any refund or compensation, and they will bear all subsequent travel costs.
Health and Sanitary Conditions
Those participating in an organized excursion should ensure they meet the necessary and applicable health conditions at the time, and be in such a physical condition that they can complete the excursion they have booked without causing delays for the other excursionists. They must also carry all the necessary and prerequisite documents (health – medical) for their participation in the excursion (e.g., vaccination certificates, etc.). For this reason, they should contact the competent Authorities. Especially in cases of epidemics/pandemics (e.g., COVID-19), specific health regulations/procedures apply that must be followed.
Participants are responsible for their personal belongings at all times during the excursion. We will assist with lost items, but any expenses incurred will be your responsibility.
When minors participate in excursions, their parents or guardians hold the following responsibilities:
- Required Documents: Ensure all necessary documents and papers for the minors are brought.
- Safety and Conduct in the Excursion Vehicle: Ensure the minors’ safe and appropriate behavior while in the excursion vehicle.
- Caring for Needs: Attend to all needs of the minors throughout the excursion.
Our Contractual Obligations Accuracy of Our Programmes
All tours are meticulously planned and conducted with utmost respect for participants.
Program Changes – Delays – Cancellations
THE LITTLE FUN TRAIN commits to the timely accuracy of its excursions. The excursions will start and finish at the scheduled times and days. Any delays by excursionists will not be accepted out of respect for the other participants. Delays due to external factors, (e.g., weather conditions, traffic, etc.) will not drastically change the flow of the excursion. Any mechanical failures of the excursion vehicle will be addressed either by replacing it or changing the start time of the excursion. If this is not possible or if an excursionist does not wish or cannot participate for any reason, there will be an option for a full refund of the amount paid for the tickets. A change in the start time of the excursion will be justified by THE LITTLE FUN TRAIN only for reasons of force majeure. In this case, if the change occurs up to 24 hours before the start of the trip, the excursionists must be informed in writing of the new time and day of the excursion. If the change occurs less than 24 hours before the start of the excursion, THE LITTLE FUN TRAIN may notify the excursionists either by telephone if possible, or through its representative at the initial time of the excursion, and inform them of their above-mentioned options.
Our company adheres to the European data protection policy (European Regulation (EU) 2016/679). More information is available on our website www.funtrain.gr.
Payments can be made using Visa, Mastercard, Maestro credit, debit, and prepaid cards, as well as through electronic wallets like VIVAWALLET or PAYPAL.